PeptidesLab is a research-focused supplier offering high-purity compounds intended for laboratory and analytical use.
RUO stands for Research Use Only, meaning the product is intended strictly for research, development, and analytical applications.
Our products are intended for qualified researchers, labs, and institutions conducting lawful research and analytical work.
You can reach our support team through the contact form on our website. Include your order number (if applicable) for the fastest help.
No. All products are labeled Research Use Only (RUO) and are not intended for human or animal consumption.
Yes, we can support larger quantity requests depending on availability. Contact support with the product name and quantity needed.
Yes, COAs are available to verify key quality information for our products.
We follow consistent quality-control procedures and documentation practices to help maintain reliable standards from batch to batch.
It means the product's purity is measured using High-Performance Liquid Chromatography (HPLC), with results typically expressed as a purity percentage.
Store in a cool, dry place, away from heat, light, and moisture. Follow any product-specific storage guidance on the label or COA.
We use standardized analytical methods and may include third-party verification depending on the product and batch.
Yes, batch details are included so you can match documentation to the product you received.
Add items to your cart, proceed to checkout, and complete payment. You'll receive an order confirmation email after checkout.
Payment declines are usually due to bank authorization, billing address mismatch, insufficient funds, or fraud-prevention flags. Try again or use a different payment method.
We accept the payment options shown at checkout. Available methods may vary by location and order type.
Yes, you'll receive an email confirmation right after purchase, and a separate email with tracking once your order ships.
If your order hasn't shipped yet, contact support as soon as possible. Once an order is processed or shipped, changes may not be possible.
Sales tax is applied where required by law, based on your shipping address and local regulations.
No — you can check out as a guest. An account simply makes it easier to track orders and store shipping info.
Use the website contact form and include your order number plus a clear description of the issue.
Use the "Forgot Password" link on the login page and follow the emailed reset instructions.
We aim to respond within 1 business day. During high-volume periods, responses may take slightly longer.
Use the tracking link in your shipping confirmation email, or log into your account to view order updates.
Log into your account to update saved details, or contact support if you need help updating information tied to an existing order.
Because products are research-designated, returns are handled case-by-case. Contact support with your order number to review eligibility.
Check around your delivery area and with household members/neighbors first. If it's still missing, contact support and we'll guide next steps.
Send photos of the package and items within 48 hours of delivery. If confirmed, we'll help resolve it with a replacement or other solution.
If tracking shows a confirmed loss or extended non-movement, we'll review the case and work toward a resolution based on carrier findings and order details.
Contact support immediately with your order number and a photo of what you received. We'll correct the issue.
Please report issues within 7 days of delivery so we can investigate quickly and improve the chance of a successful resolution.